SCN Team Secretary

LaSante Health Center is seeking a professional, organized, and patient-focused Receptionist to support our SCN Screening and Medicaid Navigation teams. This position serves as a primary point of contact for patients, assisting with intake, appointment coordination, general inquiries, and administrative support. The ideal candidate is customer-service oriented, detail-oriented, and comfortable communicating with patients regarding healthcare services and available resources. 

Responsibilities:

• Greet and assist patients professionally, both in person and over the phone.

• Answer incoming calls and direct patient inquiries to the appropriate team members.

• Schedule and coordinate patient appointments, screenings, and follow-ups.

• Assist patients with intake procedures, explaining required documentation and next steps.

• Support SCN screening and navigation activities by collecting, reviewing, and organizing patient information and documentation.

• Assist patients with Medicaid-related inquiries, including directing them to appropriate resources and navigation staff.

• Maintain accurate and up-to-date patient records and enter information into the appropriate electronic systems.

• Follow up with patients regarding missing documentation, scheduled appointments, and required next steps, as directed.

• Coordinate communication between patients, navigators, and other departments to support continuity of services.

• Maintain patient confidentiality and comply with HIPAA requirements.

• Perform additional administrative duties as assigned by the supervisor.

Qualifications:

• Previous experience in reception, customer service, healthcare administration, or a similar role preferred.

• Experience with patient intake, insurance verification, Medicaid, or healthcare navigation is a plus.

• Strong communication and interpersonal skills.

• Excellent organizational skills and attention to detail.

• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.

• Comfortable using computers and electronic documentation systems.

• Ability to communicate professionally and compassionately with individuals from diverse backgrounds.

• Bilingual skills are a plus.