Operations Manager

Key Autism Services is growing, and we are looking for an experienced Operations Manager to help lead the day-to-day success of our ABA clinic in Southborough, MA!

The Operations Manager is responsible for overseeing the daily business and operational functions of the clinic, creating an organized and welcoming environment for clients and employees, and partnering closely with clinical leadership to support high-quality service delivery and clinic growth.

This role serves as a key connection point between Clinical Operations, Talent Acquisition, Human Resources, families, employees, vendors, and community partners. The ideal candidate is organized, solutions-oriented, people-focused, and comfortable managing multiple priorities in a fast-paced environment.

The Operations Manager does not make clinical decisions but works closely with the Clinical Director and clinical team to ensure operational processes support effective client care.

Schedule:

Monday–Friday | 8:00 AM–4:00 PM or 10:00 AM–6:00 PM
Schedule may vary based on clinic needs.

*Full benefits package offered with competitive compensation and incentives!

What You Will Do:

Clinic Operations & Daily Management

• Oversee the day-to-day operational functions of the ABA clinic to ensure a safe, organized, efficient, and welcoming environment.

• Partner with the Clinical Director to support clinic capacity, staffing, scheduling, and overall operational needs.

• Monitor daily clinic operations, identify barriers, and proactively implement solutions.

• Coordinate daily schedule changes related to client cancellations, staff availability, holidays, and other operational needs.

• Support efficient utilization of clinic space, staffing resources, and client schedules.

• Ensure operational processes and company policies are consistently followed.

• Prepare and communicate operational updates, reports, and key performance indicators (KPIs) to leadership.

• Participate in leadership meetings and contribute to clinic goals, action plans, and continuous improvement initiatives.

Team Support & Employee Experience

• Partner with Talent Acquisition and Clinical leadership to support Behavior Technician recruiting, interviewing, onboarding, and retention.

• Coordinate new employee clinic orientation and ensure new team members have the resources and information needed to successfully start their role.

• Promote a positive, collaborative, and engaging workplace culture.

• Support employee engagement and retention initiatives in partnership with clinic leadership and Human Resources.

• Serve as an operational resource for BTs/RBTs and other clinic employees, helping address day-to-day questions and concerns.

• Partner with leadership and HR on performance management and employee relations matters as needed.

• Recognize opportunities to improve employee experience, communication, and operational efficiency.

Client & Family Experience

• Support a welcoming, organized, and professional client and family experience from intake through ongoing services.

• Coordinate operational aspects of the new client onboarding process, including clinic tours, start dates, scheduling, first-day materials, and communication.

• Respond to client and family operational questions and escalate clinical concerns to the appropriate clinical leadership.

• Partner with the clinical team to identify and resolve operational barriers impacting the client experience.

• Support client retention initiatives and a positive clinic environment for families.

Clinic Growth & Community Partnerships

• Partner with Clinical and Operations leadership to support clinic growth initiatives.

• Assist with tracking and achieving operational and growth goals.

• Develop and maintain relationships with community organizations, schools, referral sources, and other local partners.

• Support community outreach, networking events, open houses, career fairs, and other business development initiatives.

• Identify opportunities to increase community awareness of Key Autism Services and the services provided by the clinic.

• Support clinic marketing initiatives, including approved social media content and community events.

Facilities, Safety & Compliance

• Maintain a clean, safe, professional, and welcoming clinic environment.

• Coordinate facility maintenance, repairs, and routine vendor services.

• Maintain appropriate inventory of clinical, office, cleaning, PPE, and other operational supplies.

• Monitor supply usage and ordering to remain within established budgets.

• Ensure emergency preparedness procedures are maintained and required drills are completed and documented.

• Support compliance with applicable safety, privacy, and regulatory requirements.

• Ensure Protected Health Information (PHI) is handled and stored appropriately in accordance with HIPAA and company policies.

• Coordinate cleaning and sanitization procedures and ensure clinic spaces, toys, and materials are maintained appropriately.

• Assist with clinic opening and closing procedures as needed.

Inventory, Vendors & Administrative Operations

• Maintain accurate inventory and proactively identify supply needs.

• Coordinate with approved vendors for maintenance, cleaning, repairs, and other facility needs.

• Manage operational purchasing and expenses within established budgets.

• Maintain organized clinic storage areas, supply rooms, and administrative spaces.

• Support front-desk and administrative processes as needed to maintain smooth clinic operations.

• Assist with clinic events, celebrations, and employee engagement activities within established guidelines and budgets.

What We're Looking For

• 2+ years of experience in healthcare, behavioral health, ABA, education, childcare, or a related operational environment preferred.

• Previous experience managing or coordinating people, programs, facilities, or daily operations.

• Experience working in an ABA, healthcare, behavioral health, or clinical environment is strongly preferred.

• Strong organizational and time-management skills with the ability to manage competing priorities.

• Excellent communication and interpersonal skills.

• Strong problem-solving skills and a proactive approach to operational challenges.

• Ability to build strong relationships with employees, families, vendors, community partners, and leadership.

• Comfortable working in a fast-paced, team-oriented environment.

• Strong attention to detail and follow-through.

• Ability to use technology and business systems to track information, schedules, inventory, and operational metrics.

• Ability to maintain confidentiality and appropriately handle sensitive information.

• Commitment to Key Autism Services' mission and the individuals and families we serve.

Why Join Key Autism Services?

At Key Autism Services, you'll have the opportunity to make a meaningful impact not only on the individuals and families we serve, but also on the team and clinic community around you.

We believe strong clinic operations create the foundation for excellent clinical care. As an Operations Manager, you'll play an important role in creating an environment where clients can thrive, employees can succeed, and clinics can grow.

About Key Autism Services

Key Autism Services is dedicated to providing high-quality, individualized care to individuals diagnosed with Autism Spectrum Disorder (ASD) and related conditions. Since 2014, we have supported families and helped individuals build skills, increase independence, and reach their individual goals.

We are committed to creating a collaborative environment where our employees are supported, valued, and empowered to make a difference.