Doorman

Position summary

The Doorman is the first and last point of contact for residents, guests and vendors at the property. You keep the entrance secure, welcome everyone who arrives, and make the building run smoothly through courteous, attentive service.

The ideal candidate is professional, observant and calm under pressure, and takes pride in knowing residents by name.

Key responsibilities

Security and access control

• Monitor the main entrance and lobby, and admit only residents, authorized guests and approved vendors.

• Verify visitors and contractors, announce them to residents, and record entries in the visitor log or access system.

   Report suspicious activity to management or police.

• Enforce building rules politely and consistently, including move-in, delivery and amenity policies.

• May be asked to go on tours with prospects and office staff

Resident and guest services

• Greet everyone warmly and open doors and assist with wheelchairs.

• Answer questions about the building, neighborhood and services, and pass requests to the right staff.

• Maintain resident privacy and never share unit numbers, schedules or personal details.

Communication and reporting

• Report incidents, maintenance issues and resident requests to appropriate office personal. 

• Report repair needs, safety hazards and cleanliness issues to maintenance or management.

Lobby upkeep and emergencies

• Keep the entrance, lobby, sidewalk and front desk tidy and presentable, including light snow or debris clearing.

• Follow emergency procedures for fire, medical, flood or power events, and assist with evacuation.

• Contact emergency services when needed and stay with the situation until help arrives.

Qualifications

Required

• High school diploma or equivalent.

• At least 1 year of experience in hospitality, customer service, security or a similar front-facing role.

• Ability to pass a background check.

• Availability to work Weekends

• Fluent spoken and written English and Spanish preferred. 

Skills and competencies

• Service mindset: warm, polished manner and genuine care for residents.

• Situational awareness: notices unusual activity and responds appropriately.

• Discretion: protects resident privacy and handles sensitive matters confidentially.

• Communication: clear and courteous in person, by phone and in written logs.

• Composure: stays calm and professional with difficult people or emergencies.

• Reliability: punctual, consistent and dependable on every shift.

• Memory and detail: remembers names, faces and preferences, and keeps accurate records.

• Professional presence: neat grooming and uniform at all times.

Physical requirements and working conditions

• Stand and walk for most of an 8-hour shift.

• Open heavy doors repeatedly and assist people with mobility needs.

• Work at the entrance in all weather, including heat, cold, rain and snow.

• Wear the provided uniform and follow the property's grooming standards.

This is not a full set of duties.  May be asked to complete these tasks and other duties as assigned.