RN Administrator

RN Administrator / Director of Patient Services (DPS)
New Haven Manor | Far Rockaway, NY

Overview
New Haven Manor is seeking an experienced RN Administrator / Director of Patient Services to lead both its Assisted Living Program (ALP) and Licensed Home Care Services Agency (LHCSA). This leader is responsible for regulatory compliance, clinical quality, staffing, and financial performance across the facility, and serves as the primary liaison with corporate and with external partners such as PACE and MLTC plans. This is a hands-on, on-site leadership role reporting to the corporate office.

Key Responsibilities

Facility and LHCSA Oversight

• Oversee clinical services, staffing, and financial operations for the ALP and LHCSA

• Ensure compliance with DOH, ACF, LHCSA, and CHRC regulations

• Assess, develop, and update person-centered care plans for ALP residents

• Supervise medication administration, conduct medication audits, and review documentation for accuracy

• Ensure a clean, safe environment for residents and staff

Staff Leadership and Development

• Supervise clinical and LHCSA staff and lead daily morning meetings and huddles

• Lead recruitment, hiring, and onboarding to address staffing needs

• Ensure completion of monthly and quarterly in-services in partnership with corporate

• Manage employee files, performance issues, and disciplinary actions with complete documentation

Financial and Operational Management

• Manage the facility budget, P&L, payroll, overtime, and expenditure monitoring

• Prepare budget variance reports

• Manage bed holds and hospitalizations in line with facility policy and DOH regulations

• Oversee PNA distribution, cash handling, and resident accounts

Quality Assurance and Survey Readiness

• Conduct QA checks and develop CQI plans based on findings

• Ensure incidents and unusual occurrences are reported to DOH and logged for both ALP and LHCSA

• Lead emergency preparedness, fire drills, and evacuation training

• Maintain survey readiness at all times and review prior DOH surveys to prevent repeat deficiencies

• Develop and implement corrective action plans as needed

Communication and Reporting

• Serve as the main point of contact for corporate, including weekly calls, monthly in-person meetings, and trainings

• Review census, staffing, incident, financial, and compliance reports

• Partner with case managers on resident concerns, discharge planning, and care coordination

• Maintain strong relationships with outside providers, PACE, and MLTC partners

Compliance and Documentation

• Maintain complete records of care plans, training, incidents, audits, fire drills, hood cleaning, water testing, and vendor services

• Stay current on regulatory updates affecting ALP and LHCSA operations

Qualifications

• Active New York State RN license (required)

• Minimum 3 to 5 years of leadership experience in assisted living, ALP, LHCSA, or long-term care

• Strong working knowledge of NYS DOH regulations and survey processes

• Experience with budgets, payroll, and staff supervision

• Excellent communication, organization, and problem-solving skills