Director of Operations

CareBuilders at Home | Kingston / Wilkes-Barre / Scranton, PA

Lead People. Own Operations. Drive Growth.

At CareBuilders at Home, we're looking for an exceptional Director of Operations who thrives on leading teams, driving results, and building a successful business.

We're seeking a motivated, hands-on leader who takes ownership, moves with urgency, and holds themselves and their team to high standards.

This is more than managing daily operations. You'll be responsible for leading our Kingston office, developing a high-performing team, ensuring regulatory compliance, delivering exceptional client care, and driving growth throughout the Wilkes-Barre/Scranton market.

You'll work directly with executive leadership and have the autonomy, support, and resources to make a measurable impact.

If you're energized by challenges, motivated by results, and passionate about developing people, we want to meet you.

What You'll Do

Lead Operations & Build High-Performing Teams

• Take ownership of daily operations, including scheduling, staffing, recruiting, and service delivery.

• Lead, coach, and develop office staff while fostering a culture of accountability, urgency, and excellence.

• Establish clear expectations, measure performance, and hold your team accountable for results.

• Proactively identify challenges, solve problems, and continuously improve operational efficiency.

Drive Growth & Business Performance

• Own office performance, including referrals, admissions, revenue, client retention, and profitability.

• Build and strengthen relationships with clients, caregivers, and community referral partners.

• Drive timely referral follow-up, admissions, and new client starts.

• Identify opportunities to expand services and grow our market presence.

• Create a growth-minded culture where every team member contributes to success.

Ensure Compliance & Exceptional Care

• Maintain compliance with Pennsylvania Department of Health regulations and company standards.

• Oversee caregiver credentials, personnel files, training, documentation, and survey readiness.

• Ensure clients and families receive reliable, compassionate, high-quality care.

• Address service challenges quickly while maintaining strong client and caregiver satisfaction.

Own the Results

• Monitor key performance indicators and develop action plans to achieve business goals.

• Improve caregiver recruitment, retention, and staffing fulfillment.

• Manage operational expenses, labor efficiency, and overall profitability.

• Partner with executive leadership to execute growth strategies and improve performance.

What We're Looking For

We're looking for a driven, accountable leader who doesn't wait to be told what needs to be done.

Preferred Qualifications:

• 3+ years of leadership experience in home care, home health, hospice, healthcare, senior living, or a service-based business.

• Proven ability to lead teams, improve operations, and deliver measurable results.

• Strong understanding of staffing, scheduling, recruiting, and employee development.

• Experience with regulatory compliance and quality assurance.

• Business-minded with the ability to drive growth, manage performance, and improve profitability.

• Strong communication, problem-solving, and decision-making skills.

• Self-motivated, organized, and comfortable working in a fast-paced, results-driven environment.

Pennsylvania non-medical home care and Department of Health compliance experience strongly preferred.

What Success Looks Like

• A high-performing team that takes ownership and delivers results.

• Strong regulatory compliance and consistent survey readiness.

• Reliable staffing, strong caregiver retention, and exceptional client satisfaction.

• Consistent growth in admissions, revenue, and profitability.

• An office that operates efficiently, proactively, and with a strong sense of urgency.

Why CareBuilders at Home?

At CareBuilders at Home, we believe great leaders deserve the opportunity to make a meaningful impact.

We offer the autonomy to lead, the support to succeed, and the opportunity to take ownership of an established business with significant growth potential.

We value leaders who bring energy, accountability, fresh ideas, and a relentless commitment to improving their teams and results.

If you're looking for more than a management position and want an opportunity to truly lead, grow, and make an impact, we'd love to hear from you.

Compensation & Benefits

• Competitive Salary

• Performance-Based Bonus Opportunities

• Health & Dental Insurance

• Paid Time Off

• Professional Development & Leadership Growth

• Supportive Executive Leadership Team

Schedule & Requirements

• Full-Time | Monday – Friday | Day Shift

• On-Call Rotation

• Valid driver's license and reliable transportation

• Ability to travel throughout the local market as needed

Ideal Candidate

A motivated, competitive, hands-on leader who leads by example, develops great people, takes ownership of challenges, and is driven to win.

We're not looking for someone to simply maintain the business. We're looking for someone who wants to make it better, stronger, and more successful.