Hospital Liaison

Villa Healthcare is seeking a Hospital Liaison to join their team! The Hospital Liaison serves as the primary connection between hospitals and the skilled nursing facility (SNF), ensuring smooth transitions for patients requiring post-acute care. This role involves building and maintaining relationships with hospital discharge planners, case managers, physicians, and other referral sources to drive admissions while ensuring that patients receive appropriate care.

Don't miss out on this incredible opportunity to join the Villa Healthcare team and make a real difference in the lives of others. Apply today and take the first step towards a rewarding career as a Hospital Liaison with us at Villa!

Hospital Liaison Duties and Responsibilities:

• Evaluates potential admissions by reviewing medical records, communicating with hospital staff, and assessing the patient’s needs. 

• Ensures patients meet SNF admission criteria, coordinating with nursing and therapy teams as needed. 

• Guides patients and families through the admission process, addressing concerns and setting expectations for their stay.

• Develops and maintains strong relationships with hospital case managers, discharge planners, and healthcare providers. 

• Educates referral sources on the facility’s services, specialties, and patient outcomes. 

• May participate in hospital rounds, care conferences, and community outreach events to increase visibility. 

• Acts as the bridge between hospitals, families, and SNF staff to ensure a seamless transition of care. 

• Provides regular updates to hospital partners on bed availability, services, and outcomes. 

• Works closely with the admissions team, nursing, therapy, and leadership to optimize occupancy rates and patient flow. 

• Maintains records of referral sources, admissions, denials, and conversion rates. 

• Analyzes trends to identify opportunities for growth and improvement in the referral process. 

• Communicates with case managers and physicians, manages insurance precertification, provides marketing to healthcare providers, and relations management.

• All other duties, as assigned. 

Hospital Liaison Skills and Abilities:

• Strong written and verbal communication skills in English. 

• Ability to convey information accurately to both internal and external parties. 

• Broad medical competency and understanding of insurance practices. 

• Ability to relate positively, favorably, and cooperatively with others, including associates, residents, family members, and personnel of outside agencies and organizations. 

• Basic-advanced computer knowledge and ability with an aptitude to learn company applications. 

• Basic-advanced computer knowledge and ability with an aptitude to learn company applications.

• Proficiency in CRM software and electronic medical record (EMR) systems.

• Knowledge of Medicare, Medicaid, and insurance requirements for skilled nursing admission.

• Strong organizational skills and adaptability.

• May require occasional weekend or evening availability.

• Travel: Up to 90%.

Hospital Liaison Education and Experience:

• A Bachelor’s degree in marketing, communication, healthcare administration, or related field strongly preferred. 

• Minimum of two years of former healthcare sales experience strongly preferred

• Extensive healthcare sales work experience may be considered in lieu of Bachelor’s degree. 

• Former sales training preferred. 

• Valid driver’s license and ability to provide and maintain a clean Motor Vehicle Report at least annually. 

Physical Requirements: 

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required. 

• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required. 

Villa Healthcare Benefits:

• Daily Pay & Competitive Compensation

• Tuition Reimbursement Program

• 401(k) with company match

• Medical Insurance

• Dental, Vision, and Disability insurance

• Employee Assistance Program (EAP)

• Access to Villa Perks, an Employee Discount Program

• Innovative Training Programs

• Opportunity for Growth and Advancement

• Paid Time Off

• And much more!

* The above company benefits apply to full-time employees working 30 or more hours per week. Eligibility for specific benefits may vary depending on employment status and location.

Why Villa?

At Villa, we believe great care begins with how we treat our people. When our team members feel supported, respected, and empowered, better outcomes follow for residents and their families.

Whether you're at the bedside or behind the scenes, your work matters here because every role contributes to someone’s comfort, dignity, and healing. When you join Villa, you are not just building a career. You are becoming part of a team united by purpose.

We support our team members through mentorship, professional development, and a culture built on collaboration, trust, and growth, so you can continue to learn, contribute, and make a meaningful impact.

Apply to join a growing team today!

Villa Healthcare has a long and successful history of providing both short- and long-term skilled nursing care. We are committed to personalized, integrated care that considers the total well-being of every guest and their family members and goes beyond simply meeting expectations. This commitment is reflected in our empathetic and respectful culture, where we honor individual preferences and needs so each guest can feel at home while working toward optimal health outcomes.

At Villa, we believe in making people better, and our B.E.T.T.E.R. Service Excellence Code of Conduct guides how we show up every day. As a member of the Villa team, employees are expected to uphold these standards by Being welcoming to all, Establishing meaningful relationships, demonstrating Trust and respect, supporting Teamwork, Engaging and communicating openly, and Recognizing one another’s contributions.

Villa Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.