Universal Worker

Promise House Hiawatha is actively hiring a Universal Worker (Resident Care Assistant) to provide compassionate, hands-on support to residents with their daily care needs. This role helps promote resident comfort, dignity, safety, and quality of life while supporting the nursing team and contributing to a positive care environment. The ideal candidate is dependable, caring, and committed to providing personalized assistance.

What We Offer

Compensation: $18 per hour

Benefits

• Health, Dental, Vision and Life Insurance

• 401(k) with Company Match

• Paid Time Off (PTO)

• Employee Assistance Program (EAP)

Schedule and Employment Type

• Full-Time and Part-Time Days (6AM - 2PM) | Evening (2PM - 10PM)

Key Responsibilities

• Assist residents with daily personal care, including bathing, showering, dressing, grooming, oral hygiene, toileting, and skin care

• Help residents prepare for meals and travel to and from dining areas, or assist with in-room dining as needed

• Serve meals and snacks, assist residents with eating and drinking, and support adequate hydration

• Monitor and document food and fluid intake and output as directed

• Report changes in appetite and help coordinate meal substitutions when necessary

• Assist with resident admissions, discharges, and transfers

• Take vital signs and provide basic care treatments as directed by nursing staff and within the scope of training and authorization

• Observe and promptly report changes in residents’ physical or emotional conditions, incidents, and unusual findings to the nurse or appropriate supervisor

• Follow each resident’s care plan and respect individual preferences, routines, and needs

• Accurately document care provided and complete required records

• Support residents’ physical, social, and emotional well-being through respectful, individualized care

• Follow facility policies, infection prevention practices, safety procedures, and applicable care standards

• Participate in required in-service training and ongoing skills development

• Work collaboratively with nursing staff and other team members to maintain a safe, supportive environment

• Perform other assigned duties consistent with the role and applicable training

Qualifications

• High school diploma or GED preferred or required according to facility policy

• Must be at least 16 years old, subject to applicable employment and training requirements

• Ability to read, write, and follow written and verbal instructions in English

• Genuine interest in caring for older adults and supporting their daily needs

• Previous healthcare or resident care experience preferred but not required

• Completion of a 75-hour nurse aide course preferred; training or certification may be completed after hire where permitted by applicable requirements

• Willingness to complete required annual in-service training and ongoing education

• Strong communication, teamwork, and interpersonal skills

• Dependable, patient, compassionate, and attentive to residents’ needs

• Ability to follow care plans, instructions, facility policies, and documentation procedures

• Ability to perform essential job functions, including standing, walking, bending, kneeling, and assisting with lifting or carrying items weighing approximately 10–50 pounds, with or without reasonable accommodation

If you are compassionate, dependable, and interested in making a meaningful difference in residents’ daily lives, apply today for the Universal Worker position at Promise House Hiawatha.