Receptionist

POSITION SUMMARY:

Under the direction of the Administrator, the Receptionist assumes responsibility for the clerical operations of the facility. This includes providing clerical support to all disciplines, accounts payable, purchasing and overseeing front desk operations. The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities in accordance with current existing federal and state regulations and established company policies and procedures.

ESSENTIAL JOB FUNCTIONS:

A. Role Responsibilities – Job Knowledge/Duties:

1. Attends all mandatory in-services by the employee’s anniversary date

2. Acts appropriately under the direction of the Administrator and acts as an active member of the interdisciplinary team

3. Demonstrates ability to adjust to changes in unit/shift assignments to meet facility needs

4. Provides clerical support to the Administrator and respective disciplines

5. Assists with answering phones, running facility errands, and maintaining personnel files

6. Demonstrates responsibility for purchasing and accounts payable for all departments

7. Updates and preserves all current facility contracts

8. Maintains and updates all physician licensure, credentials and insurance information

9. Demonstrates knowledge of and complies with the Code of Conduct and Corporate Compliance Program when performing work functions

B. Role Responsibilities - Interpersonal Skills:

1. Is aware of, and adheres to, Resident’s Bill of Rights and Confidentiality of Resident Information

2. Interacts with residents, family members, co-workers, clinical and ancillary staff in a non-judgmental, supportive and calm manner

3. Addresses family satisfaction issues immediately and assists in resolving the matter in a professional manner

4. Is aware of Resident Abuse Reporting Law

5. Participates as assigned in the orientation of new staff and demonstrates a positive, helpful and enthusiastic attitude

6. Creates and maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment throughout the facility

7. Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level they are currently functioning

Receptionist 2

C. Role Responsibilities - Safety:

1. Demonstrates ability to locate emergency equipment (i.e. fire extinguisher, emergency oxygen tank, etc.)

2. Understands and can demonstrate knowledge of role in Fire and Disaster drills

3. Demonstrates ability to identify and respond appropriately to potential behavioral outbursts

4. Uses facility equipment safely

5. Recognizes, removes and/or reports potential hazards

6. Follows established safety rules/accident prevention

D. Role Responsibilities – Infection Control:

1. Demonstrates proper hand-washing techniques, as appropriate

2. Disposes of waste properly

E. Role Responsibilities – Resident Care/Dignity:

1. Addresses residents in a respectful manner and knocks before entering residents’ rooms

2. Maintains confidentiality and discusses confidential resident information in appropriate areas only

EDUCATION/EXPERIENCE:

1. Possesses a high school diploma or equivalent.

2. Possesses a business background, typing skills and computer knowledge

3. Associate degree in Secretarial Science preferred or experience appropriate for the requirements of the position

4. Is able to demonstrate knowledge of office machines and equipment

5. Must be able to communicate in English, both verbally and in writing, and possess sufficient communication skills to perform the tasks required

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

1. Must be capable of performing the essential functions of the job, with or without reasonable accommodations

2. Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met

3. Meets health assessment requirements, including two stage Mantoux skin test

4. Must be able to move intermittently throughout the work day

5. Must be able to push, pull, lift up to 35 pounds

6. Must be able to bend, stoop, kneel occasionally throughout the workday

7. Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.)

8. Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.

9. Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses

10. May be subject to the handling of and exposure to hazardous chemicals

11. May be necessary to assist in the evacuation of residents during emergency situations

Receptionist