Onboarding Coordinator

Major Richmond Hospital is in need of a Onboarding Coordinator

Monday Through Friday temp to perm role

Days Shift (Weekdays) Hours: 7:45-4:15pm M-Fri

3 Month Duration- Contract/Might go longer

Job Description

Key Responsibilities

• Ensure candidates complete all new-hire paperwork, including background check and employment authorization forms.

• Review and verify Form I-9 documentation for accuracy and completeness, and submit background check and employment authorization documents through third-party vendors in a timely manner.

• Conduct remote or in-person verification of employment eligibility documentation for new hires in accordance with federal regulations.

• Ensure proper documentation, secure storage, and maintenance of employee Form I-9 records and supporting documents.

• Capture employee badge photographs and upload them to the appropriate database.

• Perform notarization of Virginia State Police documents and conduct Virginia State Police background checks.

• Verify that all required forms and signatures are completed accurately and within established deadlines.

• Respond to candidate questions regarding required documentation and onboarding procedures.

• Represent VCU Health System professionally by assisting patients, visitors, and staff with directions and general inquiries.

• Provide support to team members, accept alternate assignments as needed, and contribute to special projects that support the mission of VCU Health System and the department.

• Perform additional duties as assigned.

Work Environment and Physical Requirements

• Manage frequent, high-volume customer interactions in a professional manner.

• Maintain composure and accuracy during periods of high stress and fluctuating workloads.

• Work effectively in a general office environment with frequent interruptions.

• Demonstrate manual dexterity and perform repetitive hand and arm movements as required.

• Sit, stand, and walk for extended periods.

• Remain flexible and collaborative when assisting team members and accepting alternate assignments.

Required Skills and Qualifications

• Zero (0) to one (1) year of customer service experience.

• Excellent listening and communication skills, with a strong commitment to providing high-quality customer service.

• Technological aptitude and the ability to navigate multiple computer systems and software applications.

• Team-oriented, self-motivated, and able to work independently with minimal supervision.

• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.

• Demonstrated commitment to diversity, equity, and inclusion through continuous learning, inclusive behaviors, and proactive bias management.

• Strong memory, reasoning, and problem-solving skills.

• Ability to hear, communicate clearly, write legibly, read, and apply logical thinking.

• Ability to manage competing priorities and meet deadlines.

• Flexibility and adaptability in response to changing processes, priorities, and workloads.

Preferred Skills and Experience

• Experience working in a high-volume customer service environment, such as an in-person service setting or call center.

Required Education

• High school diploma or GED.