Customer Service Representative

Our facility is seeking a compassionate, organized, and customer-focused individual to join our team.

As a Customer Service Representative, you will be one of the faces of our organization, providing exceptional service and support to our residents, their families, and visitors. You will serve as a welcoming and reliable point of contact, helping ensure that questions, concerns, and non-clinical needs are addressed promptly and respectfully.

Responsibilities:

• Respond to telephone calls, emails, and in-person inquiries promptly and professionally
• Welcome and assist residents, families, and visitors
• Conduct daily resident rounds and follow up on requests and concerns
• Provide accurate information about the facility, amenities, schedules, and available services
• Address customer-service concerns respectfully and escalate clinical, safety, or grievance matters to the appropriate team member
• Coordinate non-clinical requests with nursing, dietary, activities, housekeeping, maintenance, therapy, social services, and other departments
• Maintain accurate service logs and track requests through completion
• Assist with family communication and meeting coordination
• Safely escort residents to activities, therapy, and dining after completing the required training
• Provide front-desk coverage during breaks and short absences
• Manage multiple responsibilities while maintaining organization, professionalism, and confidentiality

Requirements:

• High school diploma or equivalent
• No previous customer-service experience required
• Excellent communication and interpersonal skills
• Compassionate, patient, dependable, and professional demeanor
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong organizational, problem-solving, and follow-through skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Comfortable interacting with older adults and individuals with different physical, cognitive, and communication needs
• Ability to work collaboratively with residents, families, visitors, and facility departments.

If you are passionate about helping others and providing an excellent experience for residents and families, we encourage you to apply.