Remote Advanced Practice Provider (APP)-1099

Company Overview

PocketRN is the first telehealth company built specifically for nurse-led care, with a mission to close the gap between home and healthcare by enabling patients to meet virtually with specialized nurses. We are a fully remote team of clinicians and operators, backed by an exceptional group of healthcare-focused VCs and current and former CEOs of top public healthcare companies.

Position Summary

The Remote Advanced Practice Provider (APP) plays a crucial role in ensuring the success of PocketRN’s dementia care (GUIDE) program. Working closely with the Chief Medical Officer, provider liaisons, clinical teams, care navigators, and patients, the APP will review clinical documentation, complete CMS-required attestations, medication reconciliation, and support timely, high-quality dementia care. This role helps ensure that patients and caregivers have access to the services and support they qualify for.

Essential Functions & Key Responsibilities

The essential functions of this position include, but are not limited to:

• Review and approve documentation, comprehensive assessments, medication reconciliations, and attestations from care navigators and nurses in a timely manner (within 7 days of visit when serving as billing provider).

• Accurately log service charges in Athena and complete all required Dementia Care Program attestations.

• Provide clinical oversight to nurses and care navigators, promptly addressing escalated cases from clinical teams as needed.

• Perform remote audio and video visits via PocketRN (including urgent escalations) and, when extenuating circumstances prevent assessment by primary care teams, evaluate and diagnose patients with dementia.

• Maintain an active, unencumbered APRN license across all practicing jurisdictions, adhering strictly to HIPAA and virtual care privacy standards.

• Complete all mandatory clinical competency assessments and orientation checkoffs within 30 days of hire.

• Perform additional responsibilities as assigned to support evolving business and program needs.

Non-Essential / Marginal Functions

• Assist with the creation of clinical content, patient education materials, and staff training modules as requested.

• Perform routine administrative tasks to support day-to-day program operations.

• Participate in committee work, pilot programs, or ad-hoc workgroups as needed by management.

Physical Requirements 

• Must be able to remain in a stationary position for extended periods (up to 75–80% of the workday) while conducting remote telehealth calls, reviewing clinical documentation, and overseeing care navigator and nursing workflows.

• Constantly operates a computer keyboard, mouse, dual monitors, webcam, and headset to navigate the Athena electronic medical record (EMR) system, enter billing charges, and conduct virtual patient visits on PocketRN.

• Precise visual capability (close vision) required to evaluate clinical assessments, review medication reconciliations, inspect detailed medical records, and verify dementia care program attestations.

• Frequently communicates via video visits, phone calls, and secure messaging with patients, caregivers, care navigators, nurses, and partner organizations. Must be able to clearly and accurately exchange complex clinical diagnostic, treatment, and escalation information.

• Needs to occasionally shift positions or step away from the workstation between scheduled virtual patient visits, documentation sign-offs, and urgent clinical escalation calls.

• Occasionally required to adjust computer equipment, position webcams, or manage remote work supplies weighing up to 10–15 pounds.

• Functions in a remote, or standard climate-controlled indoor office environment with low to moderate noise levels.

Additional Duties

• Employees may be assigned additional duties consistent with the position and the company's business needs.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Compensation

• Onboarding & Orientation: Flat rate of $315 (5 hours at $63/hr)

  Attestations & Medication Reconciliation Reviews: $5.00 per qualified review

Work Schedule & Work Environment

Schedule: Contract / Shift-Based. 

Work Location: This position is fully remote and may be performed only from Company-approved work locations, subject to applicable federal, state, and local requirements.

FLSA / Overtime

This position is classified as non-exempt and is eligible for overtime in accordance with applicable federal, state, and local law. The position may require work beyond standard business hours based on business and operational needs. Overtime must be approved in advance and will be paid in accordance with applicable law.

Required Qualifications

Education

• Masters of Science in Nursing (MSN) degree.

Experience

• Minimum 2 years of direct patient care as an Advanced Practice Provider.

• Dementia Proficient Provider, meeting at least one CMS criterion:

  • At least 25% of patient panel within the past 5 years comprised of adults with cognitive impairment (including dementia), or

  • At least 25% of patient panel within the past 5 years aged 65 or older, or

  • Specialty in neurology, psychiatry, geriatrics, geriatric psychiatry, behavioral neurology, or geriatric neurology.

Knowledge & Skills

• Proficiency with electronic health records (Athena preferred), Google Workspace, and telehealth tools.

• Strong verbal and written communication skills, proficiency with asynchronous communication in a remote environment, and courteous, empathetic, patient-centered communication.

Licensure/Certification

• Active APRN license(s) in a minimum of 10 states with at least 4 in the following states AK, DC, GA, HI, IN, IL, KY, MN, NV, NH, NM, OK, OR, UT, WV and WI.

• Must maintain active, unencumbered APRN license in all states where care is delivered.

Preferred Qualifications

• Proficiency with electronic health records (Athena preferred), Google Workspace, and telehealth tools.

• Experience working in virtual care, startup environments, or supporting dementia/geriatric populations.

Core Competencies

• Prioritizes and respects unique patient values, preferences, and clinical needs.

• Rapidly adopts new platforms and smoothly transitions across evolving clinical workflows.

• Demonstrates strong initiative, discipline, and effectiveness in a fully virtual setting.

• Excels within a progressive, compassionate, and interdisciplinary healthcare team.

Physical & Functional Requirements

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this position.

This is a fully remote, virtual position. The employee must be able to perform extended periods of computer-based work and regularly participate in video and audio calls. The position requires a suitable home work environment and reliable internet access to support virtual meetings, orientation sessions, and other job-related activities.

Reasonable accommodations may be available for qualified individuals with disabilities in accordance with applicable law. Please see the Reasonable Accommodation section of this job description for additional information.

Compensation & Benefits

Where applicable based on role, employment status, and eligibility, employees may have access to benefits including:

• Paid time off, holidays, and parental leave

• 401(k)

• Medical, dental, and vision insurance

• Annual Keep Learning (education) stipend for professional development

• Other applicable benefits

Equal Employment Opportunity

PocketRN is committed to providing equal employment opportunities to all qualified individuals. We do not discriminate in employment or hiring practices based on race, color, national origin, religion, sex, pregnancy, gender identity or expression, sexual orientation, disability, age, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation

PocketRN is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable federal, state, and local laws.

Examples of potential accommodations may include, as appropriate, modifications to work processes or schedules, assistive technology, accessible communication methods, or other reasonable modifications. Accommodation requests will be evaluated on an individualized basis in accordance with applicable law.

Disclaimer

This job description is intended to describe the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or requirements. Job duties, responsibilities, and requirements may be modified as business needs change, consistent with applicable law.

Nothing in this job description creates a contract of employment or alters the at-will employment relationship, where applicable.