Lead CNA Concierge

Lead CNA / Concierge

We are looking for an outgoing, organized, and compassionate Lead CNA / Concierge to own the new resident experience from arrival through their first weeks in our facility.

What You'll Do

• Monitor upcoming admissions and ensure rooms are ready before arrival

• Greet new residents and families and help get them settled

• Obtain admission weights and vital signs

• Unpack/organize belongings and complete inventory sheets

• Complete Admission Agreement Packets

• Perform admission "tuck-ins" and ensure residents are comfortable

• Complete resident check-ins at 24, 48 & 72 hours, then weekly

• Identify concerns and communicate them quickly to the appropriate department

• Provide facility tours to prospective residents and families

• Assist Social Services with resident needs and miscellaneous tasks

What We're Looking For

• Current CNA certification

• Excellent customer service and communication skills

• Organized, dependable, and comfortable working independently

• Working knowledge of insurance related to skilled nursing stays, including Medicare/managed care and skilled coverage

• Basic understanding of Long-Term Care Medicaid, eligibility/process, and the difference between skilled and long-term care coverage

• Comfortable communicating with residents and families about general insurance/admission questions and knowing when to escalate questions to Business Office or leadership

• Someone who is proactive, personable, and genuinely enjoys making residents feel welcome

The goal is simple: Every new resident should feel like we were expecting them, their room was ready for them, and they have someone checking in to make sure their transition goes smoothly.