BOM Business Office Manager

Now Hiring: BOD Business Office Director

Lead Our Financial & Operational Success

As our Business Office Director, you will serve as a strategic financial leader and operational anchor—overseeing revenue cycle management, accounts receivable, payroll, and human resources functions across the community.

If you are a high-caliber financial manager with a track record of supervisory excellence and a passion for senior living, we invite you to lead with purpose on our executive team!

Key Responsibilities

• Strategic Financial Management: Drive revenue cycle performance, manage accounts receivable (A/R), collections, deposits, account reconciliations, and support month-end close and audit activities.

• Payroll & Labor Control: Oversee payroll processing, monitor labor trends, track overtime and staffing costs, and ensure strict compliance with payroll policies.

• Human Resources & Team Leadership: Direct local HR functions including employee onboarding, status changes, leaves of absence, workers' compensation claims, and local recruitment.

• Departmental Oversight: Recruit, train, and manage Business Office staff and front-desk Concierge personnel to foster high-performance standards and exceptional customer service.

• Leadership Collaboration: Partner with the Executive Director to optimize administrative procedures, resolve complex financial/employee relations issues, and enforce internal controls.

• Data Security & Confidentiality: Ensure strict compliance with regulatory standards and maintain absolute confidentiality for financial, employee, and resident records.

Qualifications & Leadership Expectations

Experience & Education

• Education: Bachelor’s degree in Accounting, Finance, Business, Healthcare Administration, or related field preferred (equivalent experience considered).

• Financial Experience: Minimum 4+ years in accounts receivable, collections, payroll administration, budgeting, and financial report analysis.

• Supervisory Experience: Minimum 2+ years of proven leadership and supervisory experience managing teams.

• Technical Proficiency: Hands-on expertise with HRIS platforms, electronic billing systems, Microsoft Office, and office hardware.

• Senior Living Acumen: Familiarity with Resident Rights, mandated reporting responsibilities, and working alongside senior and memory care populations.

Leadership Mindset & Soft Skills

• Analytical & Strategic: Able to analyze complex financial reports, identify cash flow opportunities, and implement office procedure improvements.

• Poised Under Pressure: Demonstrates sound decision-making, emotional intelligence, and professional composure in fast-paced situations.

• Empathetic Communicator: Exceptional written, verbal, and interpersonal skills with a commitment to kindness, privacy, and active listening.