Client Intake Coordinator (Home Care)

Client Intake Coordinator (Home Care)

Location: Royal Oak, MI

Company: Care Connect at Home

About Us: We provide compassionate, personalized home care services that help seniors and those in need live with dignity and independence in the comfort of their own home.

Position Summary: We're seeking a Client Intake Coordinator (Home Care) to guide prospective clients and families through starting non-medical home care throughout Oakland County, Michigan. As a key member of our team, you'll combine in-home consultations, personalized care planning, and consultative sales to ensure our clients receive exceptional care and support.

Responsibilities:

• Respond to new client inquiries and maintain consistent follow-up
• Conduct in-home consultations to understand daily care needs, routines, preferences, and safety concerns
• Create individualized non-medical care plans with clear guidance for caregivers
• Explain services, pricing, and scheduling options to clients and families
• Address concerns and guide families toward signed service agreements and confirmed start dates
• Coordinate with our office team to ensure caregiver coverage and a smooth start of care
• Document consultations, care plans, and follow-up activity in AxisCare
• Follow up after services begin to ensure client satisfaction and identify changes in care needs
• Communicate needs outside our non-medical services to agency leadership

Qualifications:

• Experience in home care intake, admissions, care coordination, or a related role
• Experience conducting client consultations and developing care plans preferred
• Strong consultative sales skills and confidence asking for the next step
• Excellent communication, organization, and follow-through
• Compassionate and professional when working with seniors and families
• Comfortable working independently and using electronic documentation systems
• Valid driver's license and reliable transportation for local client visits
• AxisCare experience preferred

Location and Schedule:

• Based in Birmingham, Michigan, serving clients throughout Oakland County
• Part-time position with scheduling based on client consultations and follow-up needs
• Flexible remote administrative work with required in-person client visits

Why Join Care Connect at Home?

• Join a growing family-owned company where your work directly impacts families
• Work closely with leadership and help shape our Michigan expansion
• Use your relationship-building and care coordination skills in a meaningful role
• Help families access dependable care and greater peace of mind

How to Apply: Submit your résumé and a brief summary of your experience conducting home care consultations, developing care plans, and helping prospective clients start services. If you're passionate about providing compassionate care and support, we invite you to apply for this rewarding opportunity. Apply today!