Operations Manager - In-Home ABA Services

Key Autism Services is growing and we are looking for an Operations Manager of In-Home ABA Services!

Schedule: M-F 9am-5pm with flexibility

Pay: Up to $55,000 per year + bonus incentives

Location: This is a remote role but will require the candidate to live within commuting distance and travel to our in-home regions in and around Boston, MA.

ROLE SUMMARY

The OM of In-Home Services will work in collaboration with the Regional Director and other members of the leadership team to manage the day-to-day operational needs of the organization’s in-home ABA services.

The Operations Manager will be primarily responsible for supporting efficient service delivery across the assigned region, including behavior therapist staffing and scheduling, client and staff support, new hire onboarding, retention, operational reporting, and coordination of day-to-day service needs. 

The Operations Manager will serve as a key operational resource for Behavior Therapists (BTs), BCBAs, clients, and families, helping to ensure that staffing and scheduling needs are addressed promptly and that operational barriers to service delivery are identified and resolved. 

Behavior Therapist experience is required for this position. The ideal candidate will have direct experience providing ABA services as a Behavior Therapist/RBT and a strong understanding of the day-to-day operational needs of in-home ABA services. 

PRIMARY DUTIES & RESPONSIBILITIES 

• Manage the day-to-day operational needs of the assigned in-home service region in collaboration with clinical and operational leadership. 

• Create, maintain, and optimize Behavior Therapist and client schedules based on clinical recommendations, staffing availability, client needs, geographic considerations, and organizational priorities. 

• Coordinate daily and ongoing schedule changes resulting from cancellations, staff availability, vacations, holidays, discharges, new admissions, and changes in client needs. 

• Monitor staffing and identify coverage needs to support consistent delivery of clinically recommended hours. 

• Coordinate Behavior Therapist hiring, onboarding, orientation, and assignment to clients in collaboration with clinical leadership and Human Resources. 

• Support Behavior Therapists in navigating operational questions, scheduling concerns, client assignments, documentation expectations, and other day-to-day needs. 

• Serve as an operational point of contact for Behavior Therapists and assist in resolving barriers that may impact staff satisfaction, engagement, and retention. 

• Coordinate the new client onboarding experience, including communication regarding start dates, staffing, scheduling, introductory information, and other operational needs. 

• Coordinate with BCBAs and clinical leadership regarding client staffing, schedule changes, service interruptions, and other operational concerns. 

• Monitor client and staff satisfaction and develop or support initiatives designed to promote retention. 

• Prepare and maintain weekly/monthly operational reports and key performance indicators (KPIs) for regional leadership. 

• Assist leadership in developing and implementing operational goals and initiatives to support regional growth and service delivery. 

• Monitor staffing and operational metrics to identify trends, barriers, and opportunities for improvement. 

• Support business development and community outreach initiatives, including building and maintaining relationships with community partners. 

• Research and initiate community partnerships that may support client access, organizational growth, and community awareness. 

• Respond to client, family, and staff operational inquiries in a timely and professional manner. 

• Ensure organizational policies and procedures are followed and maintained across the in-home service region. 

• Assist with policy enforcement and performance management in collaboration with clinical leadership and Human Resources, as needed. 

• Follow performance management processes for Behavior Therapists in coordination with the appropriate Regional/Clinical Director and Human Resources. 

• Assist with employee engagement and retention initiatives for Behavior Therapists and other in-home staff. 

• Coordinate and track operational initiatives related to regional growth and service capacity. 

• Communicate openly and directly with leadership regarding operational concerns, staffing barriers, trends, and opportunities for improvement. 

• Participate in meetings and projects as required by leadership team members. 

• Assist with other operational responsibilities as needed to support the continued growth and effective delivery of in-home ABA services. 

ADDITIONAL REQUIREMENTS 

• Maintain awareness of daily staffing and scheduling needs and proactively address gaps that may impact client services. 

• Work collaboratively with BCBAs and clinical leadership while maintaining clear distinction between operational and clinical responsibilities. 

• Support timely communication between Behavior Therapists, BCBAs, families, and leadership regarding operational matters. 

• Assist with coordinating coverage when Behavior Therapist availability changes unexpectedly. 

• Monitor and address recurring scheduling or staffing barriers that may affect client access to services. 

• Support the development and implementation of processes that improve Behavior Therapist utilization, retention, and client access to recommended services. 

• Assist with tracking and addressing unstaffed or partially staffed cases in collaboration with clinical and operational leadership. 

• Support the organization’s expectations related to employee attendance, scheduling, communication, and operational compliance. 

• Maintain confidentiality of client, employee, and organizational information. 

• Travel throughout the assigned service region as needed to support staff, clients, operational initiatives, meetings, and community partnerships. 

QUALIFICATIONS & EXPERIENCE 

• Previous experience working as a Behavior Therapist/RBT in an ABA setting is required. 

• Demonstrated understanding of the day-to-day operations and service delivery needs associated with in-home ABA services. 

• Associates degree or higher is preferred.

• Experience supporting or coordinating Behavior Therapists, staff schedules, client assignments, or ABA service delivery preferred. 

• 2 years of healthcare, behavioral health, ABA, or related management/operations experience preferred. 

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. 

• Strong communication and interpersonal skills. 

• Ability to problem-solve staffing and scheduling challenges effectively and independently. 

• Proficient in Microsoft systems and ability to quickly learn and utilize other technology systems required by the organization. 

• Ability to work collaboratively with clinical, operational, and administrative leadership. 

• Ability to travel throughout the assigned service region as required. 

About Us: 

Key Autism Services is dedicated to providing high-quality, individualized care to individuals diagnosed with Autism Spectrum Disorder (ASD) and related conditions. Since 2014, we have supported families and helped individuals achieve self-sufficiency and live as independently as possible. Our mission is to bring meaningful, positive changes to the lives of our clients, and we are looking for compassionate, highly trained professionals to join our team. 

Apply Today! 

Explore career opportunities and virtual center tours at: www.keyautismservices.com/careers 

Key Autism Services is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.