Right At Home: Agency Administrator

Make a Difference Every Day with Right at Home Fort Wayne

Are you an organized, driven, and people-focused professional looking for a leadership opportunity where your work truly matters?

At Right at Home Fort Wayne, we are looking for a motivated Agency Administrator to help lead the daily operations and continued growth of our in-home care agency. This is a hands-on position for someone who enjoys working with people, solving problems, building relationships, and taking ownership of multiple areas of a growing business.

Join the Right at Home team and help us provide exceptional care while building a stronger, more successful agency in our community.

Pay and Benefits:

We value the people who help keep our agency running and our clients receiving exceptional care. In taking this position, you would receive:

• Up to $25.00 per hour, based on experience and qualifications

• Full-time, Monday–Friday schedule

• Weekly pay (paid every Friday via direct deposit)

• Leadership and professional development opportunities

• Opportunity for advancement as the agency grows

• Meaningful work that directly impacts clients, families, and caregivers

• Supportive team environment and access to agency leadership

• Opportunity to build relationships throughout the healthcare community

What You’ll Do and Who You Are:

The Agency Administrator plays a key role in overseeing the daily operations, staffing, client services, and business development of the agency. You will work closely with caregivers, clients, families, healthcare professionals, referral sources, and agency leadership to ensure services are delivered efficiently and professionally.

Responsibilities may include:

• Oversee daily agency operations, staffing, scheduling, and shift coverage

• Manage client intake, onboarding, service coordination, and ongoing care needs

• Recruit, interview, hire, onboard, train, and retain caregivers

• Support caregiver performance, attendance, communication, and development

• Maintain accurate client, caregiver, and agency documentation

• Monitor compliance, quality assurance, and required assessments

• Coordinate payroll, timekeeping, billing, invoicing, and account follow-up

• Assist with financial and administrative functions of the agency

• Develop relationships with hospitals, skilled nursing facilities, physicians, social workers, discharge planners, and other referral sources

• Support sales, referral development, community outreach, and agency marketing

• Represent Right at Home professionally at community events and healthcare networking opportunities

• Assist with resolving client, caregiver, staffing, and service concerns

• Identify opportunities to improve efficiency, client satisfaction, caregiver retention, and agency growth

• Provide administrative and operational support to the agency owner and leadership team

• Help establish and maintain a positive, accountable, and professional office culture

You are organized, dependable, professional, and comfortable wearing many hats. You communicate easily with people at all levels and can build strong relationships with clients, families, caregivers, and healthcare professionals. You are proactive, resourceful, adaptable, and able to make sound decisions in a fast-paced environment. You take ownership of your responsibilities, pay attention to detail, and are comfortable balancing operations, people, administrative responsibilities, and business development.

Must Haves:

• High school diploma or equivalent; additional education preferred

• Previous experience in healthcare, home care, management, administration, scheduling, staffing, sales, or operations preferred

• Strong organizational, communication, leadership, and problem-solving skills

• Ability to manage multiple priorities and work independently

• Strong computer, documentation, and administrative skills

• Professional and compassionate approach to clients, families, and employees

• Ability to maintain confidentiality and handle sensitive information

• Ability to build and maintain professional referral and community relationships

• Reliable transportation and valid driver’s license

• Ability to represent the agency professionally in the community

If you need assistance with this application or hiring process to accommodate a disability, you may request an accommodation at any time by contacting us. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees.

Each Right at Home office and business is independently owned and operated under a franchise agreement with Right at Home, LLC. Right at Home, LLC is not the employer or joint employer of the employees of its franchised offices. For comments, questions or to learn more about Right at Home, please call us at 260-263-0060.