Server

Department: Dining Services
Reports To: Dining Services Director /

Position Summary

The Server is responsible for providing exceptional dining service to residents and guests in a courteous, professional, and respectful manner. This position assists with meal service, resident satisfaction, dining room cleanliness, and creating a welcoming dining experience that supports residents' quality of life.

Essential Duties and Responsibilities

• Greet residents and guests warmly and escort them to dining tables as needed.

• Take meal orders accurately and serve food and beverages promptly.

• Ensure residents receive meals according to dietary restrictions and preferences.

• Maintain knowledge of daily menus, special diets, and menu substitutions.

• Assist residents as needed during meal service while promoting dignity and independence.

• Set up and break down dining rooms before and after meals.

• Clear tables, wash serving equipment, and maintain cleanliness and sanitation standards.

• Refill beverages, condiments, and dining room supplies.

• Communicate resident concerns, changes in appetite, or dining issues to supervisors.

• Assist with special events, holiday meals, and community functions.

• Follow all food safety, infection control, and sanitation procedures.

• Adhere to company policies, safety regulations, and customer service standards.

• Work collaboratively with kitchen staff, caregivers, and other departments.

Qualifications

• High school diploma or GED preferred.

• Previous serving, hospitality, restaurant, or senior living experience preferred.

• Ability to communicate effectively with residents, families, and team members.

• Ability to work in a fast-paced environment.

• Must possess excellent customer service skills.

• Ability to read, write, and follow verbal and written instructions.

Physical Requirements

• Ability to stand and walk for extended periods.

• Ability to lift, carry, push, and pull up to 25 pounds.

• Ability to bend, stoop, reach, and perform repetitive motions.

• Ability to work weekends, holidays, and flexible schedules as needed.

Key Competencies

• Customer Service Excellence

• Resident-Centered Care

• Teamwork and Collaboration

• Dependability and Attendance

• Professionalism

• Attention to Detail

• Time Management

Working Conditions

• Works primarily in dining rooms, kitchens, and food service areas.

• Exposure to hot surfaces, cleaning chemicals, and food preparation environments.

• Requires adherence to all food safety and infection prevention standards.