Admissions Director

Admissions Director

Summary:

Manage the facility’s admissions process and provide customers with facility-related information via facility tours, personal visits, assessments, follow-up, etc. Assist Marketing Director in achieving facility’s census and quality mix goals.

Benefits and Perks:

·         Health Insurance

·         Dental + Vison

·         401k

·         Tuition reimbursement through ECPI

·         Employee recognition programs

·         Daily Pay

Essential Duties & Responsibilities:

•        Meet physical and sensory requirements stated below, and be able to work in the described environment.

•        Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.

•        Respond to inquiry calls from hospital discharge planners, families, and other referral sources.

•        Conduct facility tours.

•        Manage the admission process by maintaining updated bed availability and facility services information at all times.

•        Manage the inquiry process professionally, timely and with appropriate follow-up.

•        Effectively manage occupancy levels and census/premium mix enhancement.

•        Understand census, quality mix and bed management needs of the facility.

•        Process admissions paperwork, ensure appropriate payor source, etc. and obtain signatures from residents or responsible parties prior to each admission.

•        Communicate special needs of new admits to staff to facilitate a smooth transition.

•        Alert appropriate department supervisors and building staff of projected changes, i.e. admissions, bed changes,

•        and discharges, by chairing daily admission meeting to discuss forthcoming changes. Utilize bed management principles.

•        Maintain a close working relationship with the Marketing Director, Director of Nursing and the Business Office Manager to ensure appropriate and efficient decisions about prospective admissions.

•        Communicate with nursing and housekeeping about appropriate room and bed selection once admissions determinations are made,

•        Assist Marketing Director with maintaining the Referral Management System database as a sales management tool.

•        Maintain a waiting list in compliance with state and federal guidelines.

•        Maintain a working knowledge of Federal and State regulations and reimbursement (Managed Care, Medicare, and Medicaid).

•        Provide assistance with new Employee orientation regarding the marketing and admissions process.

•        Maintain a strong working knowledge of managed care referral processes.

•        Other special projects and duties, as assigned.

Job Requirements:

•        Bachelor’s degree in Business, Communications, or related field preferred; equivalent related work experience may be acceptable.

•        Minimum of two (2) years of experience in a health care setting; long-term care setting preferred.

•        Equivalent experience in a Director of Admissions position may be acceptable.

•        Effective verbal and written English communication skills.

•        Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.

•        Highest level of professionalism with the ability to maintain confidentiality.

•        Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.

•        Customer service oriented with the ability to work well under pressure.

•        Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.

•        Strong analytical and problem solving skills.

•        Ability to work with minimal supervision, take initiative and make independent decisions.

•        Ability to deal with new tasks without the benefit of written procedures.

•        Approachable, flexible and adaptable to change.

•        Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.

Physical and Sensory Requirements:

•        Moderate physical activity:

·         Requires handling of average-weight objects up to twenty five (25) pounds.

·         Standing and/or walking for more than four (4) hours per day.

·         Sitting for more than two (2) hours at a time.

·         Requires consistent computer work with repetitive typing and concentrating on computer screen.

About Eastern Healthcare Group:

Eastern Health Group is a family of skilled nursing facilities and rehabilitation centers. We are resident-centered and quality-focused! Our workplace culture is all about uplifting people. We are committed to creating a nurturing, family-like atmosphere where staff develop meaningful relationships with residents and where exceptional patient outcomes are the standard.