Concierge – Healthcare Experience Preferred

Complete Care at Bayshore is hiring a Concierge with healthcare or senior living experience!

Are you an experienced Concierge, Front Desk, Customer Service Representative, or Healthcare Administrative professional who enjoys helping people and creating a welcoming environment? Join the team at Complete Care at Bayshore, where you can make a meaningful difference in the lives of our residents, families, and guests every day.

As a Concierge, you will serve as an important first point of contact for residents, families, visitors, and staff. Your friendly approach, professionalism, and ability to coordinate requests will help create a positive experience throughout our community.

Concierge Responsibilities

• Greet and welcome residents, families, visitors, and staff in a warm, friendly, and professional manner.

• Provide excellent customer service to residents, families, visitors, and staff.

• Assist residents and families with requests, directions, appointments, facility services, activities, and events.

• Answer and direct incoming telephone calls and inquiries to the appropriate department.

• Coordinate with nursing and other departments to ensure effective communication and timely follow-up.

• Respond to resident and family concerns or requests and follow up to ensure their needs are addressed.

• Assist with planning and coordinating resident activities, family gatherings, and community events.

• Maintain a professional, welcoming, and organized front desk and reception area.

• Provide general administrative and front-desk support as needed.

• Help create a positive and welcoming experience for everyone entering our community.

Concierge Qualifications

• Previous experience in customer service, concierge, front desk, reception, or administrative support preferred.

• Healthcare, skilled nursing, senior living, hospital, or other healthcare experience preferred.

• Excellent communication and interpersonal skills.

• Strong organizational skills with the ability to multitask and prioritize responsibilities.

• Professional, friendly, and compassionate approach when working with residents and families.

• Ability to remain calm, organized, and professional in a fast-paced environment.

• Strong attention to detail and follow-through.

• Comfortable working with residents, families, healthcare professionals, and visitors.

Concierge Schedule & Benefits

• Full-time schedule: 1:00 PM – 9:00 PM

• Every other weekend

• Flexible pay option available

• Health, dental, and vision insurance for full-time employees

• Paid time off (PTO) for full-time employees

• Opportunities for career growth and advancement

• Supportive team environment

• Meaningful work with residents and families

Complete Care at Bayshore is an equal opportunity employer.

If you have experience as a Concierge, Front Desk Representative, Customer Service Representative, Healthcare Receptionist, Medical Receptionist, or Senior Living Concierge, we encourage you to apply today!

#LI-JG1