Systems Software Programmer

Key Responsibilities

Implementation Period

Testing support, including UAT execution, regression testing, and validation of system behavior

Data migration checking for enrollment, demographic, provider, and related datasets

Reviewing configuration for accuracy and completeness across both systems

Tracking issues, triaging defects, and following up to ensure timely resolution

Developing and updating process documentation and standard operating procedures

Supporting operational readiness and stabilization planning ahead of go‑live

Coordinating Between Enrollment & Member/Provider Services

Mapping and managing integration points between the two workstreams

Ensuring HRP and GuidingCare requirements are aligned across both functional areas

Coordinating workflow changes that impact multiple teams

Identifying and preventing duplication, misalignment, or conflicting decisions between departments

Post‑Implementation Responsibilities

Providing ongoing system maintenance and configuration support

Serving as first‑line support for operational issues related to HRP and GuidingCare

Overseeing data quality checks and reconciliation activities

Refining workflows and supporting continuous process optimization

Acting as liaison between Operations, IT, and vendors on system enhancements, issues, and releases

Helping maintain a positive member and provider experience by ensuring operational continuity and system accuracy

Preserving and documenting institutional knowledge gathered throughout implementation and stabilization