Business Office Manager

Riverside Health and Rehab Center is seeking an experienced, organized, and motivated Business Office Manager (BOM) to join our leadership team.

This is an excellent opportunity to become part of a facility with a great culture, supportive leadership, and a dedicated team that works together to provide exceptional care. The Business Office Manager plays an important role in maintaining the financial health of the facility, with a strong focus on accounts receivable and collections.

This is a full-time, Monday–Friday daytime position.

Key Responsibilities

• Manage facility accounts receivable and collection activities

• Monitor aging reports and proactively follow up on outstanding balances

• Communicate professionally with residents, responsible parties, and other stakeholders regarding account balances and payment arrangements

• Manage private-pay collections, including deposits and ongoing monthly balances

• Track Medicaid-pending accounts and help ensure required financial documentation is obtained promptly

• Maintain accurate resident financial records and account documentation

• Reconcile census and payer information to ensure records are complete and accurate

• Process payments, deposits, refunds, and account adjustments in accordance with facility procedures

• Identify delinquent or high-risk accounts and escalate concerns appropriately

• Coordinate closely with admissions, social services, medical records, and facility leadership

• Protect confidential resident and financial information

• Perform other business-office duties as assigned

Qualifications

• At least one year of business office management experience in a skilled nursing or long-term care setting

• Strong understanding of accounts receivable, aging reports, and collection practices

• Proven ability to manage private-pay and Medicaid-pending accounts

• Excellent organizational, communication, and follow-through skills

• High level of professionalism, discretion, and attention to detail

• Ability to communicate effectively and compassionately about sensitive financial matters

• Comfortable working independently while contributing to a collaborative leadership team

• Experience with PointClickCare or similar long-term care software is preferred

Why Join Riverside?

At Riverside, you will be joining more than a workplace—you will become part of a supportive and caring team. We value collaboration, recognize hard work, and provide our employees with the resources and support they need to succeed.

We offer:

• Competitive compensation based on experience

• Supportive leadership and a positive workplace culture

• Health, dental, and vision benefits

• Paid time off and holiday pay

• 401(k)

• Life and disability insurance

• Employee referral program

• Opportunities for professional growth

• And much more

Our Vision

Riverside Health and Rehab is committed to transforming every resident’s experience through a culture of:

Dignity: Every resident, family member, and staff member receives the respect they deserve.

Kindness: We treat every resident with the compassion we would want for our own loved ones.

Individuality: Every resident has a unique life story that deserves to be heard and understood.

Excellence: Every resident receives high-quality care from qualified and dedicated professionals.

Join Riverside Health and Rehab and bring your experience, energy, and commitment to a team that truly values its residents and employees.

Benefits may vary based on employment status. Compensation is based on experience. Please contact the facility for additional details.