Care Team Specialist Lawrence and Johnson County

Care Team Specialist (CTS)

Reports To: Director of Client Services or Care Manager

Position Summary

The Care Team Specialist (CTS) is a field-based leadership role responsible for supporting clients, mentoring caregivers, and ensuring high-quality service delivery. The CTS serves as a role model by demonstrating professionalism, adherence to company policies, and a positive, team-oriented attitude.

This position is primarily hands-on and requires flexibility to assist with client care, caregiver training, emergency staffing needs, client visits, and quality assurance activities.

Qualifications

• Current Certified Nursing Assistant (CNA) certification preferred.

• Combination of education and experience totaling at least three years in healthcare, home care, or a related field preferred.

• Current on all certifications, training requirements, and continuing education required by Right at Home and the State of Kansas.

• Experience providing personal care services in a home care or facility setting preferred.

Key Responsibilities

Client Care & Service Delivery

• Ensure services are delivered according to each client's care plan.

• Provide direct client care as needed.

• Assist with care starts, client visits, reassessments, and quality assurance visits.

• Fill open shifts due to call-offs, emergencies, and urgent staffing needs.

• Communicate with client concerns and changes in condition to the appropriate office staff/caregivers and make updates to the plan of care accordingly.

Caregiver Training & Support

• Provide hands-on training and mentoring for caregivers in the home and in the office training room, Betty’s Place.

• Conduct caregiver support visits and coaching in the field.

• Train caregivers on safe transfer techniques and the proper use of mobility equipment.

• Maintain regular communication with new caregivers through phone, email, and in-person visits.

• Support caregiver retention efforts and participate in the retention team.

Leadership & Team Support

• Follow and promote company policies and procedures.

• Foster a positive, respectful, and collaborative team environment.

• Provide recommendations to improve training, service delivery, and caregiver support.

• Maintain professional boundaries with clients and caregivers.

• Represent Right at Home professionally at all times.

On-Call & Staffing Support

• Participate in an agreed-upon supervisor on-call rotation.

• Assist with emergency staffing situations, caregiver call-offs, and urgent client needs.

• Work closely with the Scheduling Manager and Client Services team to ensure continuity of care.

Documentation & Compliance

• Complete all required documentation accurately and on time.

• Conduct client and caregiver quality audits by phone, email, and in person.

• Maintain confidentiality and comply with HIPAA requirements.

• Follow all Right at Home policies and procedures. 

Right Assist Champion 

• Manage inventory

• New client in-home setups

• Data review and communication

• Maintenance and problem solving

Requirements

• Up to three years of CNA, Home Care Aide, or Caregiving experience preferred.

• Knowledge of safe transfer techniques and mobility equipment including Hoyer lifts, sit-to-stand lifts, wheelchairs, slide boards, transfer poles, and gait belts.

• Strong verbal and written communication skills.

• Self-motivated, organized, and able to work independently.

• Maintain a professional appearance and conduct consistent with company standards.

• Valid driver's license, reliable transportation, and ability to travel throughout the Right at Home Kansas City area. Mileage reimbursement is provided.

• Smartphone capable of using company scheduling, communication, and documentation systems.

• Attend all required meetings, training, and continuing education programs.

Additional Responsibilities

The Care Team Specialist may be assigned additional duties as needed to support clients, caregivers, and business operations.