Team Lead Job Summary

Description

• As a Team Lead with Personal Care Services MidSouth, you will oversee services provided to individuals in their own homes and communities, who require assistance caring for themselves due to old age, sickness, disability, and/or other afflictions. Home care may include assistance with daily living activities, housecleaning, laundry, meal preparation, transportation, companionship, and respite.

• You will ensure that employees deliver services in a caring and respectful manner, in accordance with relevant Agency policies and industry standards.

Reporting Relationship

• Reports to Operations/Branch Manager.

Responsibilities/Activities

• Ensure Agency policies and procedures, as well as industry standards and regulations, are followed.

• Assist with the coordination, evaluation, and planning of home care services.

• Assist the Manager with administrative activities and optimal use of resources.

• Coordinate scheduling activities.

• Supervise work activities of designated employees.

• Develop and instruct employees in the use of practices, procedures, and equipment.

• Provide leadership to employees.

• Conduct in-home assessments.

• Liaise with community resources and other agencies.

Required Knowledge

• Knowledge of standards of practice and scope of practice, in accordance with state regulations.

• Comprehensive knowledge of other healthcare disciplines and their role in client and family care.

• Knowledge of personal care and home management skills.

• Knowledge of principles and processes for providing client and personal care services, including needs determinants, meeting quality standards, and evaluation of client satisfaction.

• Knowledge of the English language.

• Knowledge of the information and techniques needed to diagnose and treat injuries, including emergency first aid and CPR.

• Knowledge of clerical procedures, such as maintaining records and completing forms.

Required Skills/Abilities

• Ability to demonstrate effective supervisory abilities.

• Ability to oversee the work of subordinates.

• Ability to plan and organize work.

• Ability to coordinate with others.

• Ability to administer policies and implement procedures.

• Ability to maintain appropriate contact with manager/administrator.

• Ability to utilize funds, employees, and equipment.

• Ability to resolve work-related employee problems.

• Ability to assist subordinates in accomplishing their work-related objectives.

• Ability to converse with subordinates in a clear, concise, accurate, and timely manner.

• Ability to make useful suggestions.

• Ability to establish and maintain relationships.

• Ability to apply reason and logic to identify strengths and weaknesses of possible solutions.

• Ability to identify problems and determine effective solutions.

• Ability to monitor and assess employees, clients, and effectiveness of service.

• Ability to communicate written and oral information so others understand.

• Ability to listen and understand the spoken word.

• Ability to work independently and in cooperation with others.

• Ability to observe and recognize changes in clients.

• Develop and maintain relationships with referral sources, healthcare providers, senior organizations, and community partners.

• Identify new business opportunities and assist in growing the agency's client base.

• Ability to establish and maintain harmonious relations with clients/families/co-workers.

Physical and Mental Demands:

• Good physical and mental health.

• Physical ability to stand, walk, use hands and fingers, reach, stoop, kneel, crouch, talk, hear, and see.

• Mental fortitude and stability to handle stress.

• Physical and mental ability to drive a vehicle.

Qualifications/Education

• Current valid driver's license.

• Proper Vehicle Insurance Coverage.

• High School graduate or equivalent

• C.N.A

• TB Skin Test

• Preferred Experience: Two (3) or more years of experience in home care, healthcare marketing, business development, sales, or community outreach with a proven ability to build referral relationships and grow business within the healthcare community.

Benefits:

• Full-time

• Medical, Vision, Dental, and etc.

• Daily pay access

• 401K

• Bonus Incentives for referrals and performance