Regional Business Office Specialist

Corporate Role | Remote (Must Reside in Tennessee or Kentucky)

Salary: Starting at $75,000/year

Travel Required: 75–90%

Lead Operations. Support Communities. Drive Excellence.

At Charter Senior Living, our mission is simple: To Enhance the Human Spirit.

We're seeking an experienced Regional Business Office Specialist to provide operational leadership and hands-on support to communities throughout Tennessee and Kentucky. This is an ideal opportunity for an experienced Business Office Director who enjoys solving problems, coaching teams, and helping communities succeed during leadership transitions, acquisitions, and special projects.

If you thrive in a fast-paced environment, enjoy traveling, and are passionate about building strong business office operations, we'd love to meet you.

What You'll Do

As the Regional Business Office Specialist, you'll serve as the business office expert for multiple Charter Senior Living communities.

You'll temporarily step into Business Office Director roles during vacancies, support community transitions, train new leaders, and ensure business office operations remain compliant, organized, and efficient.

Primary Responsibilities

• Serve as the acting Business Office Director during leadership vacancies, leaves of absence, and community transitions.

• Support new acquisitions, community openings, and operational improvement initiatives.

• Assess business office processes and implement best practices to improve efficiency and compliance.

• Ensure accurate management of:

  • Resident billing

  • Accounts Receivable

  • Collections

  • Accounts Payable

  • Payroll

  • Month-end financial processes

• Train, coach, and mentor Business Office Directors and community leadership teams.

• Partner with Executive Directors, Regional Directors of Operations, Human Resources, and Accounting to support community success.

• Identify operational challenges, develop corrective action plans, and monitor results.

• Ensure compliance with Charter policies, financial procedures, and regulatory requirements.

• Build strong relationships with community leaders while providing exceptional operational support.

What We're Looking For

Required Qualifications

• High School Diploma or GED required

• Three or more years of Business Office Director experience in senior living preferred

• Strong knowledge of:

  • Resident billing

  • Payroll

  • Accounts Payable & Accounts Receivable

  • Financial reporting

  • Business Office operations

• Excellent leadership, coaching, and organizational skills

• Ability to quickly adapt to changing priorities and new communities

• Strong problem-solving and decision-making abilities

• Comfortable working independently with minimal supervision

Travel Requirements

This is a field-based leadership position requiring:

• 75–90% travel

• Frequent overnight travel

• Must reside in Tennessee or Kentucky

• Valid driver's license and reliable transportation

The Ideal Candidate

You are someone who:

• Loves solving operational challenges

• Can quickly assess situations and implement solutions

• Enjoys coaching and developing others

• Is highly organized and adaptable

• Builds trust quickly with new teams

• Can step into unfamiliar environments with confidence

• Thrives on variety rather than working from one location every day

Compensation & Benefits

• Starting salary: $75,000/year

• Paid Training

• Paid Time Off & Holiday Pay

• Medical, Dental & Vision Insurance

• Career Growth Opportunities

• Stable, full-time position

• Supportive leadership team

• Opportunity to make an impact across multiple communities

Why Charter Senior Living?

At Charter, you'll join a team committed to operational excellence while living our mission to Enhance the Human Spirit.

You'll have the opportunity to:

• Make an immediate impact across multiple senior living communities

• Help develop future Business Office Directors

• Partner with corporate and operations leadership

• Build systems that improve resident and business outcomes

• Advance your career within a growing organization

Apply Today

If you're an experienced Business Office Director looking to take your expertise beyond a single community while helping others succeed, we'd love to connect.