Medical Appointment Clerk

We are seeking a reliable and detail-oriented Medical Appointment Clerk to join our team at Cannon Air Force Base. This role is responsible for coordinating patient appointments, providing administrative support, and ensuring efficient scheduling within a medical facility.

Core Duties

• Schedule medical appointments via phone, secure messaging, and other request methods in accordance with clinic guidelines
• Maintain appointment schedules using government systems (CHCS, AHLTA, or MHS GENESIS)
• Verify patient eligibility through DEERS and update demographic information as needed
• Ensure accurate and up-to-date patient scheduling records and logs
• Manage appointment slots, including rescheduling and cancellations, using standard protocols
• Contact patients to schedule, reschedule, or cancel appointments
• Assist with appointment reminders, no-shows, and follow-up communications
• Communicate patient messages to providers and nursing staff following clinic procedures

Compensation & Benefits

• Pay Rate: $19.00/hour
• Health & Welfare (H&W): $5.09/hour
• PTO / Sick Leave / Holidays: In accordance with applicable wage determination

Qualifications

• High school diploma or equivalent
• Previous administrative or medical office experience preferred
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Experience with scheduling systems or EMR/EHR systems is an asset
• Customer service experience is highly preferred