Patient Care Coordinator

3 Full-Time Openings | Queens, NY

Locations: Rego Park, Elmhurst & Corona, Queens

Delivering Exceptional Care Through a Concierge-Level Patient Experience

We are seeking three friendly, polished, highly organized, and motivated Patient Care Coordinator to join our growing medical team in Queens, NY

At Visiting Docs, we believe exceptional healthcare goes beyond clinical treatment. We are committed to providing a concierge-style, white-glove patient experience, where every patient is treated with professionalism, compassion, respect, and personalized attention. As a Patient Care Coordinator, you will play an essential role in delivering that experience. From the first phone call to coordinating follow-up care, you will help ensure that every interaction reflects our commitment to excellence. This is more than an administrative position. We are looking for someone who takes ownership of the patient experience, anticipates needs, pays attention to the details, and understands that exceptional customer service is an expectation, not an exception.

What We Offer

• Consistent weekday schedule - no evenings or weekends

• Competitive compensation

• Supportive, team-oriented work environment

• Opportunities for long-term professional growth

• The opportunity to make a meaningful difference in the lives of our patients

Primary Responsibilities

• Deliver a white-glove patient experience by ensuring every patient interaction is welcoming, professional, courteous, and attentive.

• Serve as a primary point of contact for patients, providing concierge-level assistance with scheduling, inquiries, and care coordination.

• Proactively anticipate patient needs, address concerns, and follow through to ensure a seamless and positive experience.

• Coordinate daily patient scheduling and appointment flow while maintaining efficiency and minimizing unnecessary delays.

• Communicate with patients, families, providers, and other healthcare professionals with warmth, professionalism, and discretion.

• Support providers with patient follow-up coordination, ensuring timely communication and continuity of care.

• Verify insurance eligibility and assist with authorization requests.

• Maintain accurate, timely, and complete documentation within the electronic health record system.

• Obtain and document patient vital signs as needed.

• Assist with general front-office operations and patient support responsibilities.

• Demonstrate accountability, initiative, and a willingness to go above and beyond to meet patient needs.

Our Expectations

At Visiting Docs, exceptional service is our standard. Every member of our team contributes to the patient's overall experience.

We expect our Patient Care Coordinators to:

• Approach every patient interaction with a hospitality-driven, service-first mindset.

• Take pride in delivering a consistent, high-quality, concierge-level experience.

• Be proactive rather than reactive, anticipating needs and resolving concerns before they become problems.

• Demonstrate professionalism, reliability, and a strong sense of personal accountability.

• Maintain composure, courtesy, and attention to detail, even in a fast-paced environment.

• Take ownership of responsibilities and follow through on commitments.

• Understand that the smallest details can have the greatest impact on a patient's perception of care.

Qualifications & Requirements

• Minimum of one year of experience in a medical office setting required.

• Previous experience as a Patient Care Coordinator, Medical Assistant, or similar healthcare support professional preferred.

• Familiarity with EMR/EHR systems; experience with eClinicalWorks (eCW) strongly preferred.

• Exceptional interpersonal, communication, and customer service skills.

• A professional, polished, and patient-centered approach to all interactions.

• Strong organizational skills and the ability to manage multiple priorities efficiently.

• Excellent attention to detail and commitment to accuracy.

• A proactive, solutions-oriented attitude with a willingness to take initiative.

• Ability to work collaboratively with providers, colleagues, patients, and families.

Work Locations & Schedule

We are currently hiring for three full-time positions, with opportunities in the following Queens neighborhoods:

• Rego Park, NY

• Elmhurst, NY

• Corona, NY

Each position will have a primary assigned location; however, occasional travel between locations may be required to support patient care and operational needs.

Schedule: Monday through Friday, 9:00 AM – 5:00 PM

No evenings or weekends.

Join a Team Where the Patient Experience Matters.

At Visiting Docs, we don't simply coordinate appointments - we coordinate care, build relationships, and strive to make every patient feel valued. If you take pride in delivering exceptional service, believe that every detail matters, and enjoy being part of a patient-focused healthcare team, we would welcome the opportunity to meet you.