Psychiatric Scheduling Coordinator

Hybrid Psychiatric Scheduling Coordinator

Work 3 Days in our Lake Worth Office and 2 Days Remotely

Schedule Monday - Friday 8:00 am - 5:00 pm

Earn between $15.00 - $16.00 Per Hour

Are you organized, detail-oriented, and comfortable working in a fast-paced environment where communication and customer service are key?

Chrysalis Health is seeking a Psychiatric Scheduling Coordinator to support our Psychiatry team. This position plays an important role in helping clients access psychiatric services while keeping provider schedules organized and appointments running smoothly.

If you enjoy working with people, managing multiple priorities, and being the person who keeps things moving behind the scenes, we’d like to hear from you.

OUR MISSION: Is to ensure our clients achieve optimal levels of wellbeing through the provision of compassionate, innovative and effective behavioral and mental health services.

One of the benefits of joining Chrysalis Health is our commitment to tailoring your journey to your experience and goals. Whether you are a recent graduate looking for mentorship, professional growth, or continuing your education to advance your career in the field of Mental Health we strive to provide a supportive and collaborative environment, that nurtures your career development.

Robust Benefits to meet all your needs:

• Paid Time Off (PTO)

• Health Insurance with employer contribution

• Dental Insurance

• Vision Insurance

• Pet Insurance 

• Life Insurance

• Voluntary GAP insurance

• 401k with employer match

• FREE Continuing Education Units CEU’s

• Professional growth opportunities

Responsibilities:

What You’ll Do

·       As a Psychiatric Scheduling Coordinator, you will support clients, psychiatric providers, and internal teams throughout the scheduling process.

·       Answer incoming scheduling calls, return voicemails, make outbound calls, and transfer calls as needed

·       Schedule new referrals and follow-up appointments

·       Check clients in for in-office appointments

·       Monitor provider schedules and help fill available appointment times

·       Respond to email correspondence from clients, staff members, and client agencies

·       Send appointment reminders by text and email

·       Send, collect, and track required forms for treatment and new psychiatric evaluations

·       Request and collect required documentation, including guardianship documents, court orders, adoption records, identification, and third-party documentation

·       Send telehealth/Zoom appointment invitations

·       Utilize DocuSign for provider and client paperwork

·       Enter and update information in electronic systems, databases, and tracking spreadsheets

·       Maintain accurate follow-up information in the Just In Time (J.I.T.) tracking spreadsheet

·       Communicate with other departments when assistance is needed to reach clients who have not responded to calls or messages

·       Respond to scheduling inquiries and correspondence promptly and professionally

·       Provide administrative and clerical support to the Psychiatry department as needed

Candidate Requirements:

·       High school diploma or GED required

·       Administrative or office experience

·       Strong computer and data-entry skills

·       Excellent organizational and time-management skills

·       Comfortable with extensive telephone communication in a fast-paced environment

·       Strong written and verbal communication skills

·       Ability to manage multiple priorities while maintaining accuracy and attention to detail

·       Professional and service-oriented approach when interacting with clients, providers, coworkers, and community partners

·       Ability to work effectively as part of a team and communicate with individuals from diverse backgrounds

At Chrysalis Health, we value diversity, inclusivity, and cultural competency, and we provide high-quality behavioral healthcare services to our clients. If you are passionate about helping individuals and families improve their mental health and well-being, we invite you to join our team and make a positive impact on the lives of our clients.

Chrysalis Health is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. Chrysalis Health also prohibits bullying and harassment of applicants or employees based on any of these protected categories. Chrysalis Health is committed to maintaining a Drug-Free Working in compliance with all applicable state and federal laws. If you require accommodations under the Americans with Disabilities Act, please notify Chrysalis Health during the interview process