Move-In Coordinator

Charter Senior Living

Looking for our next all-star Move-In Coordinator with assisted living, senior living, hospitality, customer service, or sales support experience!

At Charter Senior Living, we are dedicated to enhancing the lives of our residents through compassionate care, meaningful relationships, and exceptional service. Moving into a senior living community is an important life transition, and our Move-In Coordinators play a vital role in ensuring residents and families feel welcomed, supported, and cared for every step of the way.

We are seeking a highly organized, compassionate, and customer-focused professional who thrives in a fast-paced environment and enjoys creating positive experiences for residents and families.

If you are passionate about helping people during meaningful life transitions and enjoy relationship-building, organization, and teamwork, we would love to meet you!

Why Join Charter Senior Living?

We’ve Got You Covered

• Get paid today with ZayZoon

• Flexible scheduling

• Free medical insurance plan options

• Medical, dental, and vision insurance

• Paid training

• Paid time off and holiday pay

• Perfect attendance bonus — earn up to an extra $100/month

• Employee referral bonus opportunities

• Career growth and advancement opportunities

• Reliable hours and stable scheduling

• Supportive leadership and engaged company support team

• Environment where your voice is heard and appreciated

Our Mission

To Enhance the Human Spirit

Our Core Values

• Serve with Heart

• Serve with Purpose

• Serve with Courage

• Have Fun While Serving

Position Summary

The Move-In Coordinator works under the direction of the Sales & Marketing Director and is responsible for coordinating and managing the resident move-in process to ensure a smooth, welcoming, and positive transition from reservation to residency.

This role partners closely with all community departments to support occupancy growth, resident satisfaction, and operational readiness while helping families feel informed, supported, and confident throughout the move-in experience.

The ideal candidate is organized, professional, compassionate, and passionate about delivering exceptional customer service.

Responsibilities

• Coordinate the resident move-in process from reservation through move-in day

• Partner closely with Sales & Marketing, Nursing, Housekeeping, Dining, Maintenance, and other departments to ensure move-in readiness

• Communicate regularly with prospective residents and families throughout the transition process

• Ensure apartments and resident spaces are prepared prior to move-in

• Assist with move-in paperwork, scheduling, and documentation

• Help support occupancy growth and resident satisfaction goals

• Maintain strong attention to detail and follow-through during all move-in processes

• Build positive relationships with residents, families, and team members

• Support community tours, events, and sales initiatives as needed

• Help create a warm, welcoming, and hospitality-focused experience for all new residents

Qualifications

• Previous senior living, hospitality, customer service, move-in coordination, admissions, or sales support experience preferred

• Strong organizational and multitasking skills

• Excellent communication and interpersonal abilities

• Compassionate and customer-service-focused attitude

• Ability to work independently and collaboratively in a fast-paced environment

• Strong attention to detail and follow-through

• Professional demeanor and positive attitude

• Experience with CRM or senior living software systems preferred

What Makes a Great Fit

We are looking for someone who:

• Enjoys helping families during important life transitions

• Thrives in a fast-paced and team-oriented environment

• Is highly organized and detail-oriented

• Builds strong relationships through compassion and professionalism

• Creates exceptional first impressions and positive experiences

• Brings positivity, hospitality, and accountability to every interaction

What Our Associates Say About Charter

“It truly feels like family at Charter.”

“The residents become an extension of my family.”

“They truly live out their mission and values.”

“I love working for a company that genuinely puts people first.”

If you are looking for a rewarding opportunity where you can make a meaningful difference while helping residents and families feel welcomed and supported, apply today to join Charter Senior Living!